Terms and Conditions | Casino of Gold

General Terms and Conditions

Version as of 22.01.2025

It is important that the User reads and understands these Terms and Conditions before they accept them and use the services. The User must be at least 18 years old in order to participate in games or use the services.

A. Scope

1. These Terms and Conditions (the “T&C” or “Contract”) apply to and govern the User’s (“User”) use of all content and services offered on the www.casinoofgold.com (whether accessed via an internet browser or a mobile device) (the “Casino of Gold Website” or “Casino of Gold”), which are provided by Funstage GmbH, with its registered address at Wiedner Hauptstraße 94, 1050 Vienna, Austria, registered under company registration number 258215d (the “Operator”).

2. The T&C also apply to content and service, or other communications sent, posted or uploaded by Users of Casino of Gold, including e-mails, notifications, SMS (text messages), forum contributions, chat messages and images, as well as to the acquisition of virtual goods and virtual currencies
by the User.
3. The type and manner of use, particularly by means of a computer, mobile devices and/or other hardware or software, will not affect the validity of the T&C.
4. The Operator reserves the right to change these T&C at any time.
5. The User confirms that they fully acknowledge and agree to the T&C in the course of registering on Casino of Gold by selecting the checkbox “I accept the T&C” and pressing the “Registration” button. If the User does not accept the T&C, they may not use the Casino of Gold website.
6. In the event of discrepancies between the language versions of these T&C, the English version will take precedence. This also applies to all game instructions and any texts found on Casino of Gold.

B. Place of Contract Formation and Jurisdiction

1. The legal relationship between the Operator and the User is governed by the Austrian law, excluding the provisions of Austrian international private law and the UN Sales Law, unless the excluded law is more favorable for the User, such as Regulation (EC) 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligation (Rome I). The place of the contract performance is Vienna.
2. The court of jurisdiction for any disputes arising from or in connection with the existence, formation, or termination of the legal relationship between the User and the Operator is the court responsible for the first Municipal District of Vienna, unless other legal provisions apply.

C. Description of Services

1. Casino of Gold allows the User to participate in the games by registering an account.
2. The Operator reserves the right, at its own discretion, to allow or forbid access to the Casino of Gold Website, games, and to any content and/or services offered therein, subject to certain conditions, on a case-by-case basis, which shall be communicated to the User via the Casino of Gold Website or via customer support. Furthermore, access to the Casino of Gold Website and to the games and the content and/or services offered therein can also be temporarily or permanently restricted at any time on a case-by-case basis, which shall be communicated to the User via the Casino of Gold Website.
3.Operator reserves the right to extend, change, supplement or limit the available range of services at any time.
4. The Casino of Gold Website is available for certain browsers on desktop computers and mobile browsers. Availability can be restricted in some countries. In this regard, the provisions of the respective third-party provider also apply.
5. The Casino of Gold Website is subject to the Operator’s copyright and trademark protection.
6. The Operator reserves the right to continuously modify, reduce and/or expand the provision of the Casino of Gold Website and/or to change the prices of the Casino of Gold Website at any time without specifying reasons. In addition, the Operator is entitled, at its own discretion, to cease providing the services of the Casino of Gold Website. Should the Operator exercise this right, it has no obligations towards the User. The User is not entitled to reimbursement if the Casino of Gold Website is no longer provided or is only provided under restricted or modified conditions.

D. Conditions of Participation

1. The right of the User to participate in the games and use the services provided on Casino of Gold exists only to the extent offered by the Operator in each case, taking into account all conditions specified in these T&C and on the Casino of Gold Website, and/or limitations introduced by Operator, and considering any legal and/or regulatory restrictions, which may apply. Such limitations and/or conditions can apply to all Users, User groups and individual
Users.
2. The technical configuration of the User’s device is the sole responsibility of the User. The Help and FAQ pages contain details of the recommended configuration. The Operator offers free e-mail and/or chat support at its discretion to users. There is no guarantee of the continuous availability of customer service or that requests will be answered within a certain period of time.
3. Support on Casino of Gold is offered free of charge. Users have no entitlement to additional free services. Any additional services can be discontinued by the Operator at any time.

E. Registration

1. Account

1.1 The User may open an account by completing the registration on the Casino of Gold Website.

1.2 Each User may only open one account. The registration of an account is free of charge and allows the User to:

Access the games on Casino of Gold;
Create a personal profile;
Use the Casino of Gold features;
Acquire and use virtual goods/currency (Stars)

2. Registration

2.1 The Operator offers the User an option of either a short or long registration on the Casino of Gold Website. The User is free to select the preferred form or registration.
2.2 The short registration available on the Casino of Gold Website must always include the following details, which must be stated correctly and without any misleading information:

Username;
Date of birth;
Email address; and
Password.

2.3 The long version registration available on the Casino of Gold Website must include also the following information in addition to the above data:

Name and surname;
Security question;
Address;
Telephone number; and
gender.

2.4 By registering on Casino of Gold, the User confirms that:

They are at least 18 years old;
They have registered their account personally in their own name with correct information and will use it solely for accessing the Casino of Gold Website for their own personal interests and will not allow others to use it;
They will not sell, share, borrow, test or rent the account, virtual goods and currencies on Casino of Gold, nor have they done so previously;
Any potential purchase of virtual currency will not involve real money derived from criminal, illegal, or unauthorized activities and they understand that using such funds for purchases is unlawful;
They have not been previously banned from play by the Operator or by a company connected to the Operator;
They do not already own an account on Casino of Gold.

2.5 The Operator reserves the right to restrict or permanently bar the User from accessing certain or all services and content in the event of a breach of the T&C. In such cases, the Operator may close the User’s account and remove any Stars from their account balance. Furthermore, the User will not be entitled to withdraw or redeem any virtual currency or goods that have been won or purchased, nor will they be eligible for a refund of any purchases made.
2.6 The Contract between the User and the Operator on the use of the content and services offered on the Casino of Gold is formed upon completion of the registration process on the Casino of Gold Website.
2.7 The User undertakes to protect their login details and email address against any unauthorised use by third parties. The Operator will not be held responsible for any unauthorized access to the User’s account or to the User’s purchases. Any activity carried out using the registered account of a User will be attributed to the User. The User also undertakes to keep their personal data up to date at all times and to correct the User data on the Casino of Gold Website by following the link “Change Data” in the event of any changes to their personal data. The User is also responsible for protecting his/her access data against unauthorised third-party access. Any actions carried out via the account of the User or under the User’s name shall be attributed to the User.
2.8 The Operator is entitled to set a monthly limit for the User’s purchases.
2.9 Casino of Gold is only available to individuals who have reached the minimum age of 18 years on the date of registration. Casino of Gold is intended for entertainment purposes only. The Operator does not knowingly collect information relating to individuals who have not yet reached the minimum age of 18 years. Operator assumes no responsibility or liability in case the users intentionally breach the age limit provided in the T&C and/or circumvent the processes in order to use the services. If the User intentionally provides inaccurate information about their age, it will qualify as a breach of the T&C and entitle the Operator to immediately close the User’s account and terminate all services.
2.10. The User has the right to request a revocation of the Contract with Operator within a period of 14 days of registering for an account, without giving any reason or justification.

F. Ownership of Content

1. By registering an account and/or using the services and/or content provided on Casino of Gold, the User acknowledges that the entire content of Casino of Gold is the sole and unrestricted property of the Operator. The User, as well as any person accessing an account on Casino of Gold undertakes to use the Casino of Gold, its services and any related content and information therein exclusively for the intended personal, private use in accordance with these T&C and not to modify, copy, publish or distribute them or use them in any other way, and not to use technical means to intervene in any way in Casino of Gold, in its services or any content and information they contain.
2. Notwithstanding any applicable privacy laws and regulations, the Operator retains all exclusive and royalty-free intellectual property rights in the materials (such as photos, questions, comments, text messages) submitted to Casino of Gold. Users are not entitled to any compensation or remuneration of any kind.

G. Content Moderation

1. Users are prohibited from posting or sharing any content that is false, misleading, illegal, abusive, obscene, defamatory, invasive of privacy, sexually explicit, promotes hate or harm against any group or individual, or infringes on intellectual property rights, including copyright and trademark laws (the “Prohibited Content”). This prohibition applies to all user-generated content, including Usernames, chat messages, profile information, and any digital media shared on Casino of Gold. Users are encouraged to report any suspected Prohibited Content.
2. The following is also prohibited:

the distribution of advertising;
conducting surveys;
the distribution of chain letters;
the use of the term “administrator”;
spreading viruses, worms, etc. and any other activity affecting other computer systems and programs;
messages that serve the exclusive purpose of spreading religious, political and ideological convictions;
bothering other users by entering senseless combinations of characters, etc.;
deliberately blocking games and communication processes in any way.

3. If Prohibited Content is identified, the Operator will take action, which may include removing the content, temporarily suspending the User's account, or permanently terminating the account, depending on the severity of the violation. Users and reporters will receive notification of such action, along with a justification for the decision.2
4. Users have the right to contest and appeal decisions related to Prohibited Content by contacting support at support@casinoofgold.com. Appeals are reviewed by an independent team separate from those who made the initial decision, ensuring an objective revaluation. After the review, a final decision is communicated to the User.

H. Prohibition of Misuse

1. Improper conduct on Casino of Gold is strictly prohibited and includes but is not limited to:

Breaking the rules regarding communication between users (see point G);
Submitting false or misleading information;

Attempting to influence or influencing the results of games by intervening either personally or through a third-party tool/software/program or by any other unauthorised means;

Causing malfunctions or failure in order to influence the course of a game;
Collecting personal information about other users without their express prior consent;
Creating several gaming accounts for one person;
Selling, sharing, borrowing, testing, or renting of user accounts, virtual goods and/or virtual currencies, as well as any User Content held therein to any third-party or to other users;
Violating any other rules set forth in the T&C.

2. The User also undertakes not to:

Attempt to decompile or replicate the game software used in Casino of Gold, to intervene in this software in any other way or to develop software that intervenes in the game software and client-server communication used in Casino of Gold;
Use any type of software that permits the use of artificial intelligence or allows opponent profiling or User collusion;
Use any software that, at the Operator’s sole discretion, is regarded as a program that allows a User to cheat or gives a User an unfair advantage over another user;
Use and interact with the games and services at Casino of Gold through any means other than a standard internet browser;
Use any scripts which are not authorised by the Operator;
Use any software that allows the User to analyse or reproduce Casino of Gold or individual games, or that allows the User to interfere with Casino of Gold and the games and/or their programming in any other way;
Use any programs that cause an excessive burden on the server.

3. The Operator reserves the right at its sole discretion to take any necessary steps to detect and prevent the use of software used by Users and leading to improper User Conduct. Such steps may include, but are not limited to, identifying and locating the programs installed on the User’s computer or (mobile) end device or profiling a User’s behaviour for the purposes of an investigation. Should Operator detect or suspect the use of such prohibited software by the User, Operator shall be entitled to suspend the relevant User’s account, to withhold any virtual goods and currencies in that account and/or to declare them as revoked and/or to suspend the User wholly or in part, temporarily or permanently, from Casino of Gold and any other services and content of Operator or its associated companies.

I. Sanctions for Misuse

1. In the event of misuse by a User, the Operator reserves the right to terminate the Contract without notice. In addition, the Operator has the right to cancel any ongoing games and bar that User from the Casino of Gold and to delete and/or confiscate any virtual currency, Stars, or virtual goods, with or without prior notice. In instances where Stars, virtual currency or virtual goods were purchased with real money, no real money will be refunded to the User. No compensation will be provided for any losses incurred as a result of such termination.
2. Operator also reserves the right to delete or change the User account and its associated User history and/or virtual goods and currencies at any time and without giving a reason, in case the Operator believes – at its sole discretion – that the User has violated any provisions of the T&C, any game rules or if deemed necessary as per regulatory or legal requirements. In such cases, the Operator is entitled to terminate the Contract with immediate effect. Any further claim by the User is excluded.

J. Termination

1. The User and the Operator may terminate the Contract with immediate effect at any time and without stating a reason. To do this, the User must send an e-mail with their name and account name to support@casinoofgold.com. The closure of the account will be carried out once the security question has been answered correctly. If the correct answer to the security question cannot be provided, a copy of a current and official proof of identity must be sent to support@casinoofgold.com. The ID must be valid, and the details must match those in the account. In terminating the Contract, the User loses all claims to their account and to any services, content, virtual goods and virtual currencies (such as Stars) that are revoked upon termination
2. Should an account not be logged in for longer periods of time, it may be closed due to a lack of activity. In closing the account, the User loses all claims to their account and to any services, content, virtual goods and virtual currencies, which are revoked upon termination.
3. Upon terminating the Contract and/or closing an account, the User loses all claims to their account and to any services, content, virtual goods and virtual currencies that are revoked upon termination.

K. Virtual Goods / Virtual Currencies

1. The Operator allows the User to acquire and use virtual goods and/or virtual currencies (such as Stars) on Casino of Gold, upon successfully completing registration. The goods and currencies offered may vary depending on the type of game. The User must be at least 18 years old in order to access the services and purchase virtual goods and/or currencies.
2. The User has the opportunity to acquire virtual goods and/or virtual currencies on Casino of Gold by paying real money or using virtual currency. Stars are awarded according to a system that is explained in detail in the “FAQs” under Help. The User is granted the right to use such virtual goods and/or virtual currencies solely within the scope of a game. Irrespective of which terminology is used on Casino of Gold or in the games, this right is limited in terms of time, content and location to the use of such goods and/or virtual currencies within the scope of a game. Any further rights to the acquired virtual goods and/or virtual currencies (e.g. ownership) are excluded.
3. Any redemption or compensation for virtual goods and/or virtual currencies in real money is granted solely at the Operator’s discretion. In the case of violation of the T&C by the User, the Operator is entitled to withdraw and revoke any and all of the rights granted for the use of virtual goods and/or virtual currencies. Upon termination of the Contract for any reason whatsoever, any and all rights granted for the use of virtual goods and/or virtual currencies shall expire, any remaining virtual goods and/or virtual currencies still available to the User upon termination shall be forfeited and the User shall not be entitled to any compensation to this regard.
4. The virtual goods and/or virtual currencies on offer can be found on Casino of Gold and are offered at Operator’s discretion, as an additional feature of the games. Operator reserves the right, from time to time and at its discretion, to amend or adopt different virtual goods and/or virtual currencies, reduce or expand the range offered, as well as change the price (incl. offering them for free) of the virtual goods and/or virtual currencies. Such change will be visible to the User via Casino of Gold. The Operator does not guarantee the availability of the same virtual currencies in Casino of Gold for a certain period of time. The User shall not be entitled to any compensation should the virtual goods and/or virtual currencies they use be withdrawn or offered under different conditions, regardless of whether said virtual goods and/or virtual currencies are offered on a temporary or permanent basis.
5. Payment for virtual goods and virtual currencies with real money can be made via different payment methods found on the Casino of Gold Website (payment methods available at the Casino of Gold Website shop) using the payment methods of third-party suppliers. The Operator reserves the right to change the payment methods available from time to time, as well as to set specific requirements for the use of certain payment methods. The Operator offers no guarantee for the uninterrupted availability of all third-party payment methods. The User warrants to be the legitimate holder or User of the chosen payment method. The the legitimate holder of the payment methodor User has no right to claim a refund in case of unauthorized use of such payment method.
6. The main currency for payments of virtual goods and/or virtual currencies on Casino of Gold is Euro (€). The prices for virtual goods and/or virtual currencies are displayed in the currency of the User’s country, provided that this currency is supported by Casino of Gold. If the User uses a currency other than Euro, the exchange rate at the time of the payment is applied when converting into Euros. All figures in any currency other than the Euro shall be calculated by applying the current exchange rate of the European Central Bank. Any additional fees associated with the payment method selected by the User are to be carried exclusively by the User and Operator is not responsible for any said charges associated with such third-party fees.
7. Virtual goods and currencies shall be considered paid for as soon as the account of Operator has been irrevocably credited with the corresponding amount. All account and/or monetary transactions are checked by the Operator without assuming any liability. Any suspicious account and/or monetary transactions will be reported to the appropriate authority, as per regulatory and/or legal requirements.
8. The User shall have the right to request a revocation of the agreement for purchase of virtual currency with Casino of Gold within a period of 14 days of the payment for virtual goods without giving any reason or justification. A possible refund request may lead to the permanent blocking of the account.
9. The Operator reserves the right, at its own discretion, to refuse the allocation of virtual goods and/or virtual currencies or to set limitations on the number of virtual goods and/or virtual currencies or on the total amount the User can pay in order to acquire virtual goods and/or virtual currencies. In case of suspicion of fraud or violation of laws or these T&C, Operator has the right to suspend the acquisition process and the User’s payment transactions related to acquiring virtual goods and/or virtual currencies until the situation has been investigated and clarified. The conditions set forth in section I shall also apply.
10. The Operator warrants that data processing during payment transactions conforms to the guidelines of the PCI DSS (Payment Card Industry Data Security Standard).

L. Liability and Warranty

1. Claims for damages against the Operator, against its associated companies and against its agents in connection with the services and content offered on Casino of Gold and the services and content offered therein are excluded, unless the relevant loss or damage is caused by the Operator, its associated companies or its vicarious agents, due to gross negligence or deliberate action. This limitation of liability does not apply to personal injury.
2. The Operator, its associated companies and/or its agents, business partners shall be liable for damages only in accordance with the relevant statutory provisions.
3. The Operator assumes no liability for loss or damage of any kind arising from the improper use of the account by the User. The Operator is not liable for any damage whatsoever arising from the improper use of the account by a third party (i.e. persons other than Operator, its agents or associated companies, or the User), to the extent that the improper use by the said third party is not caused by the gross negligence or deliberate action on the part of Operator.
4. The Operator assumes no liability for any loss or damage due to circumstances attributed to unusual or unforeseeable events beyond its control (e.g. acts of God, malfunctions or failures caused by using a mobile operator or internet service provider etc.).
5. The User is encouraged to maintain the privacy of their own and others’ personal information. The User should not share private or sensitive information on Casino of Gold. The Operator assumes no responsibility for users sharing private or sensitive information on Casino of Gold or on any third-party platform or application. The Operator disclaims all responsibility for any consequences that may arise from the sharing of such information by the User, including but not limited to the leakage of personal data and any resultant harm or loss.
6. The Operator assumes no liability for User Content (including, but not limited to, inappropriate content and content against these T&C) and reserves the right to delete any content that infringes these T&C or any legal provision as soon as any such content becomes known to Operator, and to pass any such infringing content on to the appropriate law enforcement authority, including upon the instructions of a court or authority.
7. The User shall inform Operator immediately in the event of any violation of the T&C which falls into their perception. In the event of any violation of the T&C by the User, the latter will free the Operator of any responsibility for resulting damages or claims by third parties, and reimburse any losses, costs or damages. This shall not reduce or limit the Operator’s duty to mitigate losses or damages caused due to gross negligence or deliberate action, as per the T&C.

M. Other Terms

1. The Operator reserves the right to extend or change the games and services offered at any time
2. The User explicitly accepts that the ranking lists (Races) may not reflect the actual capability of Users, as almost every game offered involves luck even if only as a secondary factor.
3. The Operator may change these T&C from time to time. Revisions of the T&C will be provided on Casino of Gold and should be accepted by the User. Non-acceptance of the T&C shall lead to the User not being able to play the games and use the services offered, and the Contract being automatically terminated (account closed).
4. No communications and declarations concerning this Contractual relationship shall be deemed effective unless made in writing and sent by post, e-mail or via Casino of Gold.
5. The User undertakes to keep their personal data up-to-date at all times. Any legally relevant declarations, statements or other communications sent from the Operator to the mailing address or e-mail address provided by the User in their account shall be deemed received if sent to the address provided by the User.
6. If any of the provisions and conditions of the T&C is or becomes legally ineffective, the remaining parts of the T&C shall remain in full force and effect, unless adherence to them would entail an unacceptable hardship for either party.